Refund policy

Shipping & Return Policy

Getting your order from our Realm to yours. 🐉

UK Shipping

We currently use Royal Mail Tracked services for UK deliveries.

Orders up to £39.99: £4.99
Orders £40.00 and above: Free UK delivery
Estimated delivery: 3–5 working days

Every effort is made to get your bounty to you safely and promptly. Please allow 3–5 working days for delivery.

Some items may be shipped separately.

Click & Collect

Click & Collect is available in-store only and is free of charge.

We will let you know when your order is ready for collection.

International Shipping

We offer international shipping to selected destinations.

Shipping costs vary depending on the destination and the total value of your order. The applicable delivery cost will be shown at checkout before you complete your purchase.

Some items may be shipped separately.

Please note that international customers may be responsible for any customs duties, import taxes or other charges imposed by the destination country. These charges are outside the control of Realm Of Nerds.

EU

Unfortunately due to new shipping regulations we do not ship to the EU/ Northern Ireland

America

Unfortunately due to rising tariffs we do not currently ship to the US.

Delivery Problems

Whilst every effort is made to ensure your bounty arrives safe and sound, we know that occasionally things can go astray.

If your order has not arrived within the expected delivery timeframe, or arrives damaged, please contact us as soon as possible at:

info@realmofnerds.co.uk

We will do our best to investigate the issue and help resolve it.

Please note that some orders may arrive in separate parcels.

Returns & Refunds

We want you to be happy with your Realm Of Nerds purchase.

If you purchase goods from us online, you may have a legal right to cancel your order even if the goods are not faulty.

Changing Your Mind — Online Orders

For most goods purchased online, you have 14 days from the day after you receive your goods to tell us that you wish to cancel your purchase. You do not need to give a reason.

Once you have told us that you wish to cancel, you have a further 14 days to return the goods to us.

If you wish to cancel an online order, please contact us at:

sales@realmofnerds.co.uk

You can also contact us using the details provided on our Contact page.

Returning the Goods

For a change-of-mind return, the cost of returning the goods to us is your responsibility.

We recommend using a tracked postal service and keeping your proof of postage, as the goods remain your responsibility until they reach us.

Please return goods to:

Realm Of Nerds
5 Stanley Street
Holyhead
Anglesey
LL65 1HG
United Kingdom

Condition of Returned Goods

Please take reasonable care of items while they are in your possession.

You are entitled to handle goods to the extent necessary to establish their nature, characteristics and functioning, in the same way you would reasonably be able to inspect them in a shop.

If goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may be entitled to make a deduction from the refund to reflect any resulting reduction in value.

Where applicable, items should be returned:

Unused and unworn where reasonably possible
In their original packaging where applicable
In a condition suitable for resale

These conditions do not remove or restrict your statutory consumer rights.

Refunds

Once we have received the returned goods, or you have provided evidence that you have sent them back, we will process your refund within 14 days.

We aim to process refunds as quickly as possible, but the maximum applicable timeframe is 14 days.

For a qualifying cancellation, we will refund the cost of the goods and the cost of the least expensive standard delivery option we offered. If you selected a more expensive delivery service, the additional cost of that upgraded delivery option is not refundable.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed with you.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged or not what you ordered, please contact us before returning it where possible.

Please email:

sales@realmofnerds.co.uk

We will work with you to resolve the issue.

Where an item is faulty, damaged or incorrectly supplied, Realm Of Nerds will cover the reasonable cost of returning the item to us where required.

Your statutory rights regarding faulty, damaged, misdescribed or otherwise defective goods are not affected by this policy.

Items That Cannot Be Returned

Certain products may not be eligible for cancellation or return because of their nature.

This can include certain goods that are:

Sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed
Personalised or bespoke goods made to your specification
Goods that are liable to deteriorate or expire rapidly
Other goods where the law specifically excludes the right to cancel

Where an item is excluded from the statutory cancellation right, this will be made clear to you before you purchase it.

This does not affect your statutory rights where goods are faulty, damaged or misdescribed.

Sale Items & Discounts

Sale items have the same statutory consumer rights as full-price items.

If a discount was applied to your order, any refund will take the discount into account so that the amount refunded reflects what you actually paid.

In-Store Purchases

The statutory 14-day online cancellation period described above applies to qualifying online purchases.

Different rules apply to purchases made in person in our physical shop. If you purchase an item in-store and simply change your mind, there is no automatic statutory right to a refund unless the item is faulty, misdescribed or otherwise covered by your consumer rights.

Any additional returns or exchanges we offer for in-store purchases will be subject to our in-store returns terms.

Your Statutory Rights

Nothing in this policy affects your statutory consumer rights.

If you believe an item is faulty, damaged, misdescribed or otherwise does not meet your legal rights, please contact us and we will work with you to resolve the issue.

Contact Us

If you have any questions about delivery, returns or refunds, please contact us: